What Do Customers Have to Say About Securus Technologies Services?

Securus Technologies is an inmate telecommunications service which has its headquarters in Dallas, Texas. The company has been doing their best to make improvements in the inmate telecommunications and monitoring services. Their customers have been reviewing the quality of the facilities that they offer. Below is a sample of what some of these customers had to say about Securus and their services.


There is nothing that is more unnerving that suspecting that you could be having an employee who is engaging in illegal activities and having no way to prove it. It was our situation when we suspected there was an employee who was dealing with contraband under our very own noses. We did our best to start an investigation into the issue. We approached Securus Technologies, and they gave us a solution. With their video monitoring services, we managed to get the culprit within a few days. Their services are excellent.


Think of a situation whereby a loved one has been incarcerated, and detained out of state. This happened to us, and at times, we could not make it to the facility that was two states away. However, when Securus introduced the Video calling technology, it became more comfortable for the kids and me to talk to their Daddy. Thank you Securus, you have made our lives much better than before.


The worst thing about managing an incarceration facility with a situation where the inmates are operating illegal firearms, illicit money exchange services, and other unlawful activities without the knowledge of the prison administration. A crime happened in one of our facilities and brought our attention to the things that could be happening without our knowledge. We decided to try and investigate. Securus offered us the video monitoring facilities which we needed, and within no time, we had identified the criminal gang. Our facility is a safe place for inmates, all thanks to Securus.


How Securus Technologies has Helped Combat Crime

PRNewswire released an article about the publishment by Securus Technologies on facility comments on the use of technology to prevent and solve crimes and inmate-on-inmate crimes. Securus offers criminal and civil justice technology solutions and has served over 3450 correctional agencies across North America. Securus Technologies has its headquarters in Dallas, Texas and is committed to connecting and serving by offering biometric analysis, emergency response, communication, incident management, monitoring products and services, and investigation so as to make the world a safer place for people to live.


Securus Technologies receives the comments through email and formal letters written by their facility customers. It has been possible to use phone call information to get a search warrant for a corrupt staff member through the technology provided by Securus. This has seen the arrest of this person due to the introduction of contraband. I believe that Securus Technologies is helping a lot in the solving and prevention of crime.

Calls that contain helpful information have been monitored through the assistance from Securus Technologies. This includes an inmate use of alcohol, potential access to a cellular device, drug selling, suspicious conversations about the transfer of money, and a civilian admitting to having sold prescription drugs with a discount.


The LBS software was used together with other law enforcement resources by the department of the Sheriff to recover illegal assets valued at millions of dollars. This would not have been possible without the help of the LBS Software provided by Securus Technologies. It is always an honor working with Securus Technologies. The Investigator Pro that has been invented by Securus Technologies has been a big help in preventing and solving the crime. The investigative tools have helped officials to conduct investigations during harassment complaints and a threat to the security of the community or facility.

Securus Technologies Field Service Specialists Receive Internationally Recognized Certification

Securus Technologies’ field experts have been acknowledged by a professional association Building Industry Consulting Service International (BICSI). This is an association that supports the information and communications technology industry. ICT covers the range of date, voice, electronic safety and security, audio and video technologies and project management. BICSI certified members and credential holders are responsible for designing, installing and maintaining ICT projects. BICSI serves more than 23000 ICT professionals through conferences, training, publications and credentials in almost 100 countries.


According to the Senior Vice President Operations Securus Technologies, BICSI is an ideal fit for their training needs and their ever growing standards and requirements in technology. The specialists who were certified have been working for Securus installing for their clients across the country for more than 15 years. Securus believes heavily in certifications and the value they bring to the company with the most highly trained field services organization. The certification of the eleven employees brings another layer of expertise and professionalism to its customers, and this will help them serve their customers on a better platform with high levels of experience.


Securus Technologies is a technology-based company that provides leading edge criminal and civil justice technology solutions that are intended to help improve public safety. They also serve over 1.2 million inmates across the whole of North America. Securus is dedicated to serving their customers by providing emergency response, investigation, incident management, public investigation, information management, biometric analysis, monitoring products and services, and inmate self-service to make the world a better place to live in. Their primary focus is to connect what matters to their customers.